The Cost of Communication in Healthcare: A Call for Patient-Centered Innovation
Healthcare is at a crossroads. As costs continue to rise, so does the frustration of patients who feel increasingly alienated by the very system meant to serve them. A poignant example lies in the communication barriers that challenge patient-doctor interactions. Imagine reaching out to your doctor through a convenient portal message, only to be told you must come in for an appointment for a simple query. This insistence on in-person visits, even for minor issues, exemplifies a deeper problem: the commodification of every interaction.
This nickel-and-diming approach not only erodes trust but also impacts the overall patient experience. With healthcare costs being excessive, it's disheartening to see that even basic communication comes at a premium. Patients are starting to push back, feeling that such practices are unacceptable. After all, isn't healthcare supposed to prioritize the well-being and convenience of its patients?
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