How Agentic AI is Reshaping Customer Experience at Scale
Delivering AI-powered customer experiences at scale without sacrificing trust or quality.
AI adoption is accelerating—and customer expectations are rising just as fast. The leaders who succeed will scale AI-powered customer experiences across channels without sacrificing quality or trust.
Agentic AI—able to reason, learn, and act in real time—is redefining how experiences are designed and delivered. But scaling it requires strong governance, continuous monitoring, and precise execution.
In this sponsored episode of The Modern Customer Podcast, Blake Morgan speaks with Rishi Rana, CEO of Cyara, about how enterprises can meet this challenge.
Cyara’s AI-powered customer experience assurance platform validates every interaction—voice, video, digital, and chatbot—so it meets accuracy, compliance, and dependability standards before customers ever experience a failure. With a 96% retention rate and world-class NPS, Cyara helps leading enterprises innovate at speed and scale with confidence.
What You’ll Learn From This Episode
Scaling AI Without Sacrificing Trust — how to expand AI-powered experiences while ensuring accuracy and reliability.
Guardrails That Don’t Slow You Down — practical ways to embed compliance and transparency from day one.
Preventing Silent Failures — how continuous testing stops costly issues before customers notice.
🎧 Listen now for the playbook top enterprises use to deploy AI in CX without risking customer trust. Stream now on Apple Podcasts, Spotify or your favorite podcast platform.
This episode is sponsored by Cyara. Learn more about Cyara’s next-generation agentic AI-powered CX assurance platform.
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