Hospitality Leadership and the Culture That Powers Great Customer Experience
What can hospitality teach us about creating experiences that truly stay with people?
This week on The Modern Customer Podcast, Taylor Scott joins the show to explore how hospitality values can transform workplace culture and elevate customer experience.
Taylor is a bestselling author, keynote speaker, and organizational development consultant. With 20 years of leadership experience at Disney, Gaylord Hotels, Wynn Las Vegas, and The Cosmopolitan, he now helps Fortune 500 companies build values-driven cultures that deliver real results.
This conversation draws from his forthcoming book, Give Hospitality, which shares five core values that create stronger teams, better service, and more human leadership.
In this episode, you’ll learn:
• How five core values drive meaningful customer and employee interactions every day
• Why lasting loyalty is built through human connection, not just operational efficiency
• How inclusive cultures unlock higher performance, engagement, and innovation
• What every leader can take from hospitality to create a more people-centered, service-driven culture
No matter your industry, this episode offers practical insights on how to turn culture into your strongest CX strategy.
Listen now to The Modern Customer Podcast to discover how hospitality leadership can help your organization serve, connect, and grow.
This episode is sponsored by SCAYLE Commerce Engine, the flexible and scalable eCommerce platform built to grow enterprise brands pain-free.
Listen to the episode on Apple Podcasts, Spotify or your favorite podcast platform.
Connect with me on Twitter, LinkedIn, Instagram or subscribe to my channel on YouTube.