Customer-Focused Leadership Advice from United Airlines' Former CEO
Oscar Munoz, former CEO of United Airlines, offers valuable insights from his experience leading one of the world’s largest airlines, transforming United into a more customer-focused company.
The rise of customer experience as a central focus in the boardroom has led more CEOs to make it a core part of their strategic agenda. But what does it truly mean to prioritize CX at the highest levels of leadership?
Oscar Munoz, former CEO of United Airlines, offers valuable insights from his experience leading one of the world’s largest airlines on a past episode The Modern Customer podcast.
Under Munoz’s leadership, United Airlines navigated significant challenges, but it was his commitment to understanding and engaging with customers that made the real difference. For CEOs looking to elevate customer experience, Oscar’s approach provides a roadmap for how to truly make customer experience a priority in their organizations.
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