Building a Resilient CX Team: Adapting to a Changing World
How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO
Hello!
The CX landscape is in constant flux, and the pace of change is only accelerating. Emerging technologies reshape customer interactions while evolving expectations demand you stay one step ahead. To thrive in this environment, adaptability and a focus on the human element are key.
In this week's episode of The Modern Customer podcast, "How to Manage CX Teams in Times of Change with Dale Carnegie’s CEO", Joe Hart, shares his insights on managing change, embracing technology with a human touch, and cultivating a customer-centric culture.
Listen to the podcast here
WATCH my YouTube videos:
VIDEO: Customer Experience Is a Game of Inches Rather Than Yards
Small, strategic CX improvements can make a significant impact on customer decision-making. It's a game of inches, not yards!
VIDEO: Bed Bath & Beyond: Discounting Strategy vs. Customer Experience Investment
Companies that neglect customer experience and digital innovation get left behind. The future belongs to those who prioritize exceptional, frictionless customer journeys.
Lastly, if no one tells you this today - THANK YOU for making the world a better place!
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Best wishes,
Blake Morgan